Terms & Conditions

Effective: May 1st 2025

By accessing and using the services of Pilates Etc Oak Bay Village, you agree to the following terms and conditions:

1. Membership & Booking

All memberships are billed monthly.
Clients are responsible for managing their sessions via our online system or through timely direct communication.
Sessions must be used within the month; unused sessions do not roll over unless otherwise arranged.

2. Cancellations & Rescheduling

Sessions must be canceled or rescheduled at least 24 hours in advance.

3. Health & Safety

Clients agree to disclose any relevant medical conditions or injuries that may affect their ability to participate safely in Pilates sessions.
Pilates Etc reserves the right to modify or cancel participation if we believe a client’s health or safety is at risk.

4. Personal Conduct

Clients are expected to treat instructors and fellow clients with respect.
Disruptive or inappropriate behavior may result in the termination of membership without refund.

5. Liability Waiver

By participating in any Pilates session at Pilates Etc Oak Bay Village, you acknowledge the inherent physical risks and agree to release the studio and instructors from any liability for injury, loss, or damages incurred during participation, except in cases of proven negligence.

6. Studio Policies

Please arrive on time and wear appropriate clothing for movement.
Phones should be silenced during sessions.
Clean socks are required for equipment use.
Please refrain from wearing perfume, cologne, or scented products. Some clients have sensitivities or allergies to fragrances, and we aim to maintain a safe, neutral environment for everyone.

7. Amendments

Pilates Etc Oak Bay Village reserves the right to update these Terms & Conditions at any time. Any changes will be communicated to active members via email and posted on our website.